Privacy Policy

Introduction

InfoNest IT Consulting & Services ("InfoNest," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We collect personal information that is necessary for our business activities. This may include:

• Name, address, email, and phone number.
• Business details such as company name and ABN.
• Payment and billing information.
• Information related to your IT systems and business needs.

We collect personal information directly from you via:

• Online forms on our website.
• Email, phone, or in-person interactions.
• Third parties with your consent.

2. Use of Personal Information

We use your personal information for the following purposes:

• To provide our IT consulting and services.
• To communicate with you about your projects or inquiries.
• To improve our products, services, and website.
• To comply with legal obligations.

3. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees, contractors, and service providers as necessary to deliver our services.
• Third-party providers such as cloud service providers or IT specialists.
• Legal or regulatory authorities when required by law.

We will not disclose your personal information to overseas recipients without your consent, except as required by law.

4. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure data storage systems.
• Restricted access to personal information.
• Regular updates to our cybersecurity practices.

5. Access and Correction

You have the right to:

• Request access to your personal information.
• Request corrections to your personal information if you believe it is inaccurate or incomplete.

To make a request, contact us using the details provided below. We will respond to your request within a reasonable timeframe.

6. Cookies and Website Analytics

Our website uses cookies and analytics tools to enhance user experience and monitor website traffic. Cookies may collect anonymous data such as your browsing behavior, device type, and location. You can manage your cookie preferences through your browser settings.

7. Complaints and Inquiries

If you have concerns about our handling of your personal information or believe we have breached the APPs, you can:

• Use our Contact Us page to access the Message Us form.
• Submit your complaint in writing. We will investigate your concerns and provide a response within a reasonable timeframe.

If unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be published on our website with the updated revision date.